unpin Platform Privacy Notice

This page describes what we collect when you use unpin and how we keep that data protected. We at unpin take your privacy seriously. When you register, deposit, play games, or withdraw funds on our platform, we collect personal information necessary to verify your identity, process payments, and comply with anti-money-laundering regulations. We store this data securely and do not sell it to third parties.

Our unpin privacy practices are designed to balance your right to privacy with our legal obligations as a gaming and sportsbook operator. We process your data only for purposes we disclose here. You have rights over your data, including the right to request access, correction, or deletion, subject to legal and operational constraints.

Read this notice to understand what information we collect, how we use it, who we share it with, and how long we retain it. If you have questions about our unpin privacy practices, contact our support team.

What Data We Collect on unpin

We collect different types of information depending on how you interact with unpin. When you register, we collect your email address or mobile number, name, date of birth, and residential address. We use this information to create your account and verify your identity.

During identity verification (KYC), we collect copies of your government-issued ID (passport, national ID, or driving licence) and proof of address (utility bill, bank statement, or similar document). We process these documents using automated systems and store them securely on our servers. We do not share these documents with third parties except where required by law or to comply with regulatory requests.

When you deposit funds, we collect payment information. If you use an e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), we receive confirmation of the transaction from your wallet provider. If you use a bank virtual account (mobile banking, local payment, online payment, e-wallet), we receive your bank transfer details. We do not store your full payment card numbers or wallet passwords—we only retain transaction records and the payment method you used.

When you play games on unpin, we collect information about your activity: bets placed, games played, amounts wagered, outcomes, and timestamps. We use this data to calculate your account balance, detect fraud, and comply with regulatory requirements. We also collect technical information: your IP address, device type, browser, and operating system. This helps us troubleshoot technical issues and detect suspicious activity.

How we use your unpin data

We use your personal information for several purposes. First, we verify your identity and prevent fraud. Second, we process your deposits and withdrawals. Third, we comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. Fourth, we manage your unpin account and respond to your support requests. Fifth, we detect and prevent abuse, collusion, and rule violations on our platform.

We also use your data to improve our unpin service. We analyze gameplay patterns, payment flows, and user feedback to identify technical issues and enhance our platform. We may contact you via email or SMS to notify you of account activity, security alerts, or service updates. We do not use your data for marketing purposes without your explicit consent.

Third parties and data sharing on unpin

We share your data with third-party processors only when necessary. Our payment processors (e-wallet and bank partners) receive transaction information to process deposits and withdrawals. Our identity-verification provider receives your ID and address documents to verify your identity. Our hosting provider stores our servers and databases. These third parties are contractually bound to protect your data and use it only for the purposes we specify.

We may disclose your data to law enforcement, regulators, or government agencies if required by law or if we believe disclosure is necessary to protect our platform or users. We comply with legal requests and do not notify users of such disclosures unless permitted by law.

Your Rights and Our Data Retention on unpin

You have the right to access your personal data held by unpin. You can request a copy of your information by contacting our support team. We will provide your data within a reasonable timeframe, subject to legal constraints.

You have the right to correct inaccurate information. If your name, address, or other details are wrong in our unpin system, contact us and we will update them. You also have the right to request deletion of your data, subject to legal and operational constraints. We may retain your information if we are required to do so by law or if deletion would compromise our ability to detect fraud or resolve disputes.

We retain your unpin data for as long as your account is active and for a period after closure to comply with regulatory requirements and resolve disputes. Typically, we retain account records for several years after account closure. We retain transaction records and KYC documents for longer periods to comply with anti-money-laundering regulations. We delete data when we are no longer required to retain it by law.

We at unpin protect your data through encryption, secure storage, and strict access controls. We do not sell your information to third parties.

Cookies and tracking on unpin

Our unpin platform uses cookies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and track your activity on our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device).

We also use analytics tools to understand how users interact with unpin. These tools collect information about pages visited, time spent, and actions taken. This helps us improve our platform and identify technical issues. You can disable cookies in your browser settings, but this may affect your unpin experience.

Security and contact on unpin

We protect your unpin data using industry-standard encryption and secure storage practices. We use HTTPS connections to encrypt data in transit. We restrict access to your information to authorized employees and contractors who need it to perform their jobs. We conduct regular security audits and update our systems to address emerging threats.

If you have questions about our unpin privacy practices, want to exercise your data rights, or believe your data has been compromised, contact our support team. We are available via email, live chat, and phone during standard business hours. We will respond to your privacy requests within a reasonable timeframe and address your concerns transparently.

This privacy notice applies to all users of unpin, regardless of location. Our services are available only where local law permits. By using unpin, you acknowledge that you have read and understood this privacy notice and consent to our data practices as described.